Refund policy

seren home offers customers a 30-day return window from the date of receipt of the product, with no obligation to give a reason.

To initiate a return, the customer must contact seren home at hello@seren-home.ch. The product must be returned unused and in its original packaging. Return shipping costs are the responsibility of the customer.

Refunds are processed within 14 days of receipt of the returned product, using the same payment method as the original order.